Brook House Hops is a hop farm in Herefordshire supplying high quality hops to brewers in the UK and the EU. As a hops merchant they have very specialist requirements for customer stock allocation and prices. Find out how we built their bespoke e-commerce platform.
As pricing of the hops was dependant on the customer and also to not reveal their prices to their competitors, visitors would have to register for an account before they could see prices and add items to cart. However, we still wanted to show the hops for sale to non-registered users as this would also benefit their organic rankings.
Account Registration & Approval
During the account registration process different users would require different levels of access, which would alter their prices and stock availability. An account approval process was built where each account would be manually reviewed and the account was assigned a certain role. This role would then determine what products, prices and availability the customer saw. Upon approval this then automatically triggered the necessary customer emails and account access.
Unique User Stock & Pricing
To further the pricing capability individual account would have their own pricing and stock allocation would would override their role based pricing and stock. Website admins are able to manage this list of user accounts via the website and via a synchronised Google Sheet.
As different product groups were being shipping from multiple suppliers they required a certain set of rules that defined the shipping costs based upon weight of the items and the shipping post codes. Discounts are also applied when whole pallets of item were orders and can be combined with products from different categories.
A common query that the customer service team would get was customers finding out where their package is and when it will be delivered. This was time consuming for the team so we setup shipment tracking on every order that automatically sent shipment notifications to the customer by email and SMS to keep them informed and saving time for the customer service team.
Easy Stock Management
As the company made frequent stock and pricing updates which took a lot of their time. We created a simple to use updating method that integrated with their own Google Sheet, allowing for them to easily update all their stock and prices with just a few clicks.
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